What is a virtual domain? - A virtual domain allows you to have your own domain name (http://www.yourname.com or http://yourname.com) as well as your own email addresses, ie. you@yourdomain.com, etc.

What settings should I use for my name servers? - Point the name servers for your domain to:
ns1.detroithosting.net
ns2.detroithosting.net
If you need the corresponding IP addresses they are
216.127.78.7
216.127.78.156

How long does it take for the domain name to work? - Allow 2-3 days for the domain to resolve after you change the name servers.

Does it cost extra to transfer my domain from another hosting company to Detroit Hosting? - No, there are not any extra charges for you to transfer a domain to our hosting service.

Can I view my site before my domain resolves to the server? - Yes, go to http://139.81.51.162/~XX Where "XX" is, replace it with your UserName that was supplied in your welcome email.

Can I host a sub-domain (name.yourdomain.com) at DetroitHosting? - Yes, we offer unlimited sub-domains when you host with us at no extra charge.

How do I get to my domain control panel? - Go to http://139.81.51.162:2082 or http://detroithosting.com:2082 and use your username and password. Once your domain name goes through, use http://www.yourdomainname.com:2082

What is FTP? - FTP stands for File Transfer Protocol and it is the process used to upload and download files from a web server. This is done using an FTP client like Ws_FTP and Cute FTP.
For CuteFTP go to http://www.cnet.com/internet/0-3825-7-1883556.html
For Ws_FTP go to http://www.ipswitch.com/Products/WS_FTP/

How do I FTP into my account? - To transfer files or browse through your directory using FTP, you need to connect with an FTP client to hostname ftp.yourdomain.com or until your domain name resolves you can use 139.81.55.50. Use port 21, and login with your account username and password. Any files that you want viewable on the web should be uploaded to the "public_html" directory. You might want to set this as the default directory in your ftp client.

Ok, I uploaded my files, but nothing is showing up when I try to access my site using a browser? - Double check that you have uploaded your files to the "public_html" folder. Check that you have named your default page: index.html, index.htm, home.html or home.htm

My FTP program is having some problems connecting, how can I troubleshoot this? - Make sure that you have entered all the proper FTP information for your site. This was provided in the account information email that we sent you when your site became live on our server.
Double check that your FTP program is set to access port number 21.
Verify that you currently have a connection to the internet and that your ISP is not having any problems.
If you are behind a firewall, try enabling "passive mode" on your FTP program.

When I upload my files to the server, why are they corrupted? - Make sure that your FTP application is set to automatically detect ACSII or binary mode.

Can I pay you by check? - Yes, we accept Credit Cards (Visa, M/C, American Express, Discover) and Checks by mail.

How much downtime will there be when I transfer my site to you? - As long as things are done properly there should be no downtime as a result of the move. We suggest following these steps:
1. Sign up for an account with us
2. Upload your website to our servers and test to make sure everything appears as it should
3. Update the name servers with your domain registrar to point to the ones we provide in your welcome email
4. Wait a couple of days before canceling your old hosting plan. It can take a couple of days for a domain to transfer and it is best to leave some overlap to ensure there is no downtime.
If you follow these steps the transition will happen smoothly.

Do you have a money-back guarantee? - Yes, we offer a full 30-day money back guarantee. If you're not completely satisfied, we will refund your money, less service fees for credit card processing.

What operating system do your servers use? - All our servers run Red Hat Linux 7.2 operating system.

Are there any extra fees? - i.e. Setup, each domain, etc. - Absolutely not! There are no setup fees, hidden or extra costs.

Do you offer a money back guarantee? - Yes, we guarantee a 30-day money back guarantee! No questions asked! If you're not completely satisfied we will refund your money, less service charges for credit card processing.

How long will it take to have my site up and running after payment has been made? - Your account will be setup within 12-24 hrs after your payment has been made.

How much would it cost me for extra bandwidth? What if I go over my allowed monthly bandwidth? - The cost for extra bandwidth is just $5 per gig. You will be charged $0.02 per megabyte.

How can you afford to offer this deal at such a low price? - We work hard to provide our clients with the best possible deals on the net. With the hardware we have, we can afford to do this for our customers.

What are CGI scripts? - CGI (Common Gateway Interface) is a process used by the server to pass information between the user and an application on the server. With CGI access, you can install Perl scripts on your website for such things as feedback forms, guestbooks, counters, and so on.

Do you know where can I find some free CGI scripts? - Here are a few resources for CGI scripts: HotScripts, FreeCode, The CGI Resource Index, Free-Scripts.Net, & Script Search

I'm having difficulty setting up CGI scripts, are there any other alternatives? - Yes, check out PHP. It is much easier to configure (no permissions to set, it can run from any directory, etc.) and much of what you can do with a CGI script you can do using PHP. The development community for PHP is gigantic, so you will be more and more applications that will be using in the years to come.

What is the path to sendmail? - /usr/sbin/sendmail

What is the path to perl? - /usr/bin/perl

How do I connect to my email account? - There are a couple of methods for doing this. The easiest is to log into your control panel, click on "POP email accounts", and then click on the autoconfig link next to the account you want to set up in Microsoft Outlook or Outlook Express (assuming you use one of these email programs). This will automatically set up the email for Outlook or Outlook Express.
If this doesn't work, you will need to use the following settings.
POP3 server = mail.your_domain.com
SMTP server = mail.your_domain.com
You will need to authenticate in order to send mail through our SMTP server. There is usually an option for this in the email client. You will then need to enter your username and password again.
The username has two possibilities. If you are using the default account with the username that you signed up with, you can just enter your username. If you set up an extra email account, you will need to use user@your_domain.com as the username. This prevents confusion if multiple people try using the same user name.

How would I go about connecting to email accounts using Netscape mail? - There is an issue with Netscape regarding the use of the "@" symbol in the username. In order to log into your email account with a username with an embedded "@" using Netscape, you have to go into the user's profile directory for Netscape and edit the "prefs.js" file. Add the following line:
user_pref("mail.allow_at_sign_in_user_name",true);
That should fix the issue.

Do you offer web-mail access? - Yes, we offer web-mail access using either NeoMail or Horde. To log into your webmail, go to: http://139.81.51.162:2095 or http://www.detroithosting.com:2095 or once your domain name is active, go to: http://www.your_domain_name.com:2095.

Where can I find detailed documentation about MySQL databases? - You can go to http://www.mysql.com or you can try http://www.mysql.org . At mysql.org, click on the documentation button. The documentation is tarred and gziped. You can extract the html documentation files using WinRAR, which you can obtain from http://www.rarsoft.com.

How do I control the default webpage for my domain and/or subdomain(s)? - All you need to do is create an empty text file called .htaccess in the folder containing your desired default webpage. Then, your have to add the following line to the .htaccess file: DirectoryIndex something.xyz where something.xyz is the filename of your desired default webpage. This will be the webpage that loads up by default when someone accesses that folder with their web browser. Each folder (including the /mainwebsite_html folder) can have its own .htaccess file. Since each subdomain has its own folder, this means that the default webpage for your domain and each of your subdomains can be easily specified.